Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-1-day-tour.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our applications, or interacting with our services and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://dubai-1-day-tour.terratrek.net.
  2. Any mobile applications or software developed by us for user access.
  3. Services and products offered through our platform.
  4. Interactions between users and our team, including communications via email, phone, or text messages.

Please note that this policy does not extend to third-party platforms, services, or websites linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  1. As an Authorized User: If you create an account on our platform, log in to our services, or use any of our applications, we process your data to facilitate your access and personalize your experience.
  2. Website Visitors: When you visit our websites, we may collect certain information about your browsing behavior, which helps us improve our site’s performance and user experience.
  3. Communications: We may reach out to users via email, calls, or text messages (SMS) for transactional purposes, marketing initiatives, or to seek feedback on our services.

Personal Data Collection

We collect various types of personal data, including but not limited to:

  1. Account Information: This includes your user name, registration details, and password (hashed and salted for security).
  2. Payment Information: Details related to your payment methods, such as card numbers, expiration dates, and CVV codes, are processed through secure third-party payment gateways.
  3. Financial Information: We may collect bank account details or other financial records if you choose to make purchases or transactions through our platform.
  4. Purchase Information: Data related to your orders, including products purchased, quantities, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for the purpose of delivering content and personalizing ads.
  6. Location Data: Information about your geographical location when you use our applications or interact with location-based services.
  7. Feedback: Reviews, ratings, and comments you provide to help us improve our products and services.
  8. Social Media Information: If you choose to log in or share content from social media platforms on our site, we may collect data from those accounts, such as your profile information and friend/follower lists (with your consent).
  9. Product Information: Details about the products you view, search for, or purchase on our platform.

We gather this data through various methods: user input forms, account creation processes, automated tracking technologies (like cookies), and third-party data providers who assist us in improving our services.

Cookies

We use cookies to enhance your experience on our website and gain insights into user behavior for analytics purposes. Cookies are small text files stored on your browser that serve different functions:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our website, allowing you to navigate through pages seamlessly.
  2. Preference Cookies: They remember your preferences, such as language settings or display options, to provide a personalized experience.
  3. Analytics Cookies: Used by our analytics partners to track anonymous usage data and metrics, helping us improve our website’s performance.

Users can control which types of cookies are set on their devices through our Cookie Manager, allowing them to customize their privacy preferences.

Retention and Deletion

We retain personal data for as long as it is necessary for the purpose it was collected or as required by applicable laws. Once the data is no longer needed, we securely delete or anonymize it to protect your privacy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you and to verify its accuracy.
  2. Rectification: The right to ask us to correct any incomplete or inaccurate personal data we hold about you.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain exceptions.
  4. Restriction: The right to limit our processing of your personal data in specific circumstances.
  5. Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  6. Objection: The right to object to the processing of your personal data for specific purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
  8. Appeals/Complaints: You have the right to file a complaint with relevant data protection authorities if you believe your privacy rights have been infringed upon.

To exercise these rights or for any data-related queries, please contact our Data Protection Officer at the email address provided below. We will respond to your requests as quickly as possible and within applicable legal timeframes.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage users to review this page periodically to stay informed about how we protect your information.

Contact Information

For any questions regarding privacy, data protection, or this Policy, please contact us:

  • Email: [email protected]
  • Postal Address: Dubai 1-Day Tour Privacy Team, [Street Address], [City], [State/Province], [ZIP Code]

We value your trust in our company and are committed to protecting your personal data.